If you own an LG French-door or side-by-side refrigerator manufactured between Jan. 1, 2014, and Dec. 31, 2017, you might be entitled to anywhere from $50 to more than $3,500 in compensation as part of a class-action lawsuit LG settled last week. This lawsuit alleged that almost 1.6 million LG refrigerators might stop cooling because of compressor-related problems anywhere from a few months to a few years into ownership. The settlement covers 31 models of LG refrigerators.
No Cooling: Compressor Replacement and Repairs
One of the main issues that the class-action lawsuit alleged was that LG refrigerators were experiencing compressor-related problems which caused the refrigerators to stop cooling. This can be a major inconvenience for any household, as it not only affects the preservation of food but can also result in financial losses.
The compensation options provided by the settlement vary depending on the number of so-called “no-cooling events” experienced, how long repairs took, and whether proof in the form of receipts, repair invoices, photographs, or other documents can be provided. With adequate documentation and at least one “no-cooling event,” consumers can receive up to full reimbursement for parts and labor, up to $1,000 for unsuccessful repairs by LG and its authorized repair providers, up to $1,000 for delayed repairs, up to $3,500 for property loss, and up to $650 for replacement of the refrigerator.
If your refrigerator has stopped cooling but you can’t provide proof, you can still file a claim with a statement under oath and receive anywhere from $50 to $450 for repairs and property loss.
Warranty Extension and Enhanced Customer Care Program
In addition to the compensation options, LG is also extending the warranty for all settlement class members to five years from the purchase date. This will provide consumers with additional peace of mind, knowing that their appliances are covered for a longer period of time.
LG is also providing consumers with its Enhanced Customer Care Program. This program is designed to provide consumers with additional support for repairs and maintenance. Consumers will have access to a dedicated customer support team and a priority service for repairs.
Eligibility and How to File a Claim
Consumers who own a covered model manufactured between Jan. 1, 2014, and Dec. 31, 2017, are eligible to file a claim. You can see a list of covered models with the relevant serial number ranges on the settlement website. According to the lawyers representing the plaintiffs, LG will also be sending prequalified claim forms to certain customers in its records.
It is important to note that LG denies any wrongdoing and maintains that the refrigerators are not defective. The settlement is to avoid further litigation costs and to ensure customer satisfaction.
The class-action lawsuit and subsequent settlement are a reminder that appliances, like all mechanical devices, can experience problems. By following the tips for maintaining your appliances and being aware of your rights as a consumer, you can ensure that your appliances continue to work efficiently and last as long as possible.
Consumers who own a covered model of LG refrigerator should take the time to review the settlement website and file a claim if they believe they are eligible. The compensation options and warranty extension provided by the settlement can help to alleviate the financial burden of compressor-related problems and provide additional support for repairs and maintenance.